Reference

How we protect your account and handle your data

Our legal framework is built around your account security and data privacy. We handle deposits through DANA, OVO, GoPay and QRIS with encryption protocols that keep your transactions…

Encrypted transactionsClear data retentionYour access rights
mpo surga How we protect your account and handle your data
REACH OUR TEAM

How to contact us about legal and policy matters

Live Chat Open your account lobby and select Help.
Email Support Send detailed legal queries to [email protected] with subject line 'Legal Inquiry'.
Account Settings Log into mpo surga, navigate to Settings > Legal & Privacy.
DATA & SECURITY DETAIL

How we handle cookies, retention and account access

Data Encryption

All your account data — from login credentials to transaction history — travels over HTTPS. We encrypt stored data at rest. DANA, OVO, GoPay and QRIS transactions are tokenised so raw payment details never touch our servers.

Retention Periods

We retain transaction records for six years to meet regulatory requirements. Personal account details are kept for the duration of your account plus two years after closure. You can request deletion where local law permits by contacting our legal team.

Cookie Use

We use session cookies to keep you logged in and functional cookies to track your game preferences. No third-party tracking cookies. You can disable non-essential cookies in your browser settings without affecting account access.

Account Verification

When you open an account or request a withdrawal, we verify your identity via mobile phone OTP and document upload. This protects your funds and prevents fraud. Verification typically completes within two hours during business days.

Your Rights Request

You have the right to access, correct or download your personal data. Submit requests through Account Settings > Legal & Privacy or email [email protected]. We respond within 30 days with your data export or corrected information.

Policy Updates

Changes to our legal terms are notified via email 14 days before they take effect. You can review the full updated policy in Settings. Continuing to use your account after the notice date means you accept the update.

Common questions about your legal rights and mpo surga policies

We collect your name, date of birth, email, phone number and payment details to verify your identity and process deposits. We also log your login times, game activity and IP address for fraud prevention. This data is encrypted and retained only as long as your account remains active, plus two years after closure.

Yes. Log into Settings > Legal & Privacy and select 'Request Data Export'. We email you a complete record of your account data, transaction history and personal details within 30 days. You can also request this by email to [email protected] with your account number.

Your payment details never reach our servers. DANA, OVO, GoPay and QRIS payments are processed by licensed Indonesian payment partners who handle encryption. We only receive a confirmation token, not your card or account number. This is PCI-DSS compliant and protects your financial data.

Go to Settings > Account > Close Account. Any balance is returned to your linked DANA, OVO, GoPay or QRIS account within 24 hours. Your data is archived for two years for regulatory purposes, then deleted. You can request earlier deletion by contacting support.

The complete legal documents are in Settings > Legal > Full Terms and Settings > Legal > Privacy Policy. Both are also available at mposurga.best/legal/terms and mposurga.best/legal/privacy. We update them quarterly and notify you 14 days before changes take effect.

We retain transaction history for six years from the date of each transaction to comply with Indonesian financial regulations. Personal account details are kept for two years after closure. After these periods, all records are securely deleted from our systems.

Yes, we use session cookies to keep you logged in and functional cookies for game preferences. We do not use tracking cookies. You can disable non-essential cookies in your browser settings without affecting your ability to play or withdraw funds.