Reference

Explore Our Terms Before You Open an Account

Q: How do I request a copy of the data mpo surga holds on me?

Email legal@mposurga.best with the subject line 'Data Request' and your account ID. We will compile and send a summary of your personal data within five business days of receiving a verified request.

Q: What should I do if I disagree with a term or a decision made under it?

Contact our policy team via live chat or email support@mposurga.best within 14 days of the decision. We will review the case and respond with a written outcome within three business days of receiving your dispute.

At mpo surga, our Terms & Conditions set out exactly what you agree to when you create an account and use our lobby — covering everything from how…

Account eligibility depends on local lawDeposits via DANA, OVO, GoPay & QRIS24-hour account review windowIndonesia-region coverage confirmedFull policy in English for clarity

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Browse the Full Scope of Our Account Policy

mpo surga Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These Terms & Conditions apply to every account opened on mpo surga and govern how you use the lobby, wallet and support services. Your ability to access certain features depends on local law in your region of Indonesia — players in Makassar and across the archipelago

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should verify this before completing registration. When you fund your account using DANA, OVO, GoPay or QRIS, the deposit is processed under these terms and the transaction is recorded against your account ID. We reserve the right to suspend or close accounts that breach these conditions,
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with written notice sent to your registered email address within 24 hours of the decision. Continued use of the platform after any policy update constitutes acceptance of the revised terms.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT FOR POLICY QUERIES

Switch to Live Support for Any Terms Question

If any clause in our Terms & Conditions is unclear, our support team is available around the clock to walk you through the specific section.

ACCOUNT SECURITY & DATA PRACTICE

Open Your Account Knowing Exactly How We Handle Your Data

mpo surga applies strict data-handling and account-security practices that are embedded in our Terms & Conditions.

Data Storage

Your personal data — name, email, registered payment method — is stored on encrypted servers. We never sell this data to third parties, as stated in section 4 of these terms.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your lobby layout. You may disable non-essential cookies via your browser settings at any time.

Account Security

Every account is protected by two-factor authentication at login. If we detect unusual access, your account is flagged automatically and you receive an email alert within minutes.

Data Retention

We retain your account records for a minimum of five years after account closure, in line with our internal compliance framework. You may request a summary of your data at any time.

Policy Contact

To raise a formal concern about these Terms & Conditions, email our policy team directly at [email protected]. Formal requests are acknowledged within one business day.

Requesting Changes

To update your registered name, payment method or email address, submit a request through the Account Settings page or via live chat. Changes take effect within 24 hours of verification.

Get Clear Answers on Our Terms & Conditions

The questions below are the ones we hear most often from people who have just read our Terms & Conditions or who want to understand their rights before opening an account. Each answer is specific to how mpo surga operates — not generic policy language.

These terms apply to every person who opens an account on mpo surga, regardless of device or location, where local law permits. By completing registration, you confirm you have read and accepted the full document.

We will notify you by email at least 48 hours before any material change takes effect. Minor clarifications may be updated immediately, with the change date logged at the top of this page for your reference.

Any confirmed balance in your wallet at the time of suspension is held securely. Once the review is complete — typically within 72 hours — eligible funds are returned to the original DANA or OVO account used.

Email [email protected] with the subject line 'Data Request' and your account ID. We will compile and send a summary of your personal data within five business days of receiving a verified request.

Accepting the terms grants you access to the standard lobby. Specific features — certain live tables, high-cap games or sportsbook markets — depend on local law in your region of Indonesia and may be restricted.

We retain your records for a minimum of five years post-closure under our internal data policy. After that period, data is permanently deleted from our servers unless a legal hold requires otherwise.

Contact our policy team via live chat or email [email protected] within 14 days of the decision. We will review the case and respond with a written outcome within three business days of receiving your dispute.

Explore Our Terms Before You Open an Account

Switch to Live Support for Any Terms Question

Open Your Account Knowing Exactly How We Handle Your Data

Data Storage

Cookie Policy

Account Security

Data Retention

Policy Contact

Requesting Changes

Get Clear Answers on Our Terms & Conditions

01 Who do these Terms & Conditions apply to?

02 Can mpo surga change these Terms & Conditions without notice?

03 What happens to my DANA or OVO deposit if my account is suspended?

04 How do I request a copy of the data mpo surga holds on me?

05 Does accepting the Terms & Conditions mean I can access all features?

06 How long does mpo surga keep my account data after I close my account?

07 What should I do if I disagree with a term or a decision made under it?

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